Enhanced Clinical Communication

Gain validated tactics for patient (and clinician) experience.

This workshop will cover key researched-based strategies to build your team’s clinical communication confidence.

Your team will gain new strategies to enhance their clinical care, build rapport with their patients and deliver more effective interventions through fine-tuning their clinical language to make it more accessible and digestible, enhance their voice tone and optimise their rapport building skills to increase patient retention and engagement.

This workshop is well suited to:

• private practice teams,
• allied health teams,
• support coordinators,
• therapists and
• medical professionals.

We'll cover:

• Verified clinical communication tools to enhance client/ patient experience
• Training on delivering difficult news
• Assertiveness training so that your team can set realistic expectations while still retaining rapport
• Communication in conflict, so your team are better equipped with the tools they need to cope with challenging interactions
• Strategic empathy for the medical sector
• Client/ patient engagement and retention protocols (ideal for private practice teams)

Your facilitator will provide practical strategies to your clinical team to build their confidence, psychosocial safety and comfort.

DURATION: 90 minutes

DELIVERY: online, or in person at CADENZA, Melbourne; or book us to come to your clinic, department or centre (Australia-wide).

MAX NUMBER OF ATTENDEES: 50