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The One Surprising Thing That Builds Trust

Episode 5

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The One surprising thing that builds trust

Getting your message across to your communication partner is easy, when it comes to basic needs, like “Can I get a double shot espresso?” or “Could you pass the salt, please.”

We hardly falter on these types of requests because the stakes are low and there is not much need for sophisticated language.

But relaying your message in a business deal, job interview, marriage proposal or moment where it feels like your status is hanging in the balance can often throw a spanner in our communication works.

In my work with 100s of elocution clients at Voice Science over the past 6 years, I have fielded numerous requests to bring a sense of calm to chaotic communication moments. 

And this week, I got asked a question I’m often asked.

And because The Little Shot is here to build your communication in lots of little shots until you become a Big Shot communicator (in the nicest possible way), I figured, what better place than here to answer this question. 


There is a lot of conflicting research out there about how fast and slow you should speak. 

So how fast should you speak?

The answer is not straight. Sorry. 

Communication requires a lot more nuance than that.

The speed of your speaking should depend on the outcomes you need as well as your audience. 

The best question to ask around speed of speaking is one that specifies what you need to achieve.

And if you want to achieve more trust from your listener when you are communicating, this Little Shot is for you.

Obviously, this will work, if you are being truthful.

No one likes a fibber so remember to stay transparent and clear.

It will always serve you well.

Scroll to watch the 2-min tutorial

The One Surprising Thing that Builds Trust

Episode 5

This little shot is scheduled for 10am on Tuesday the 12th of May. If you arrive here earlier, don’t forget to turn on notifications via the YouTube premiere button so you can be first to know once the mini tutorial pushes live.


Schirmer, A., Feng, Y., Sen, A. et al. (2020) Angry, old, male – and trustworthy? how expressive and person voice characteristics shape listener trust. PLOS ONE 15(2): e0229473. https://doi.org/10.1371/journal.pone.0229473

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Remember, your voice and message matter so much, so go get them and have a great day,

Ciao for now!


Now for our weekly question. 


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what is the little shot?

What Is The Little Shot?

The Little Shot pops live every Tuesday at 10am AEST in the form of mini shots for your communication that hit hard like a good espresso ☕️!

What do you Get?

Weekly actionable tidbits to give your communication competitive advantage. The Little Shots are so powerful they could even substitute for your morning coffee shot. And remember, lots of Little Shots, make A Big Shot! If you want to be a big shot communicator, these episodes will assist you in getting there.

Get Your Question featured on a future Little Shot Episode.

If you have a question about communication, submit it via email direct to Sarah (hit reply to this email) and she will give you a tailored answer in a future episode.

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